CEO Jeff James discusses how we're changing the shape of healthcare.
These are questions about the quality of your healthcare, and Wilmington Health has the answers.
Changing the quality of your healthcare involves using innovation to get back to the basics: teamwork, sharing, discovering, listening, & examining.
EXPLORE THE ICONS to find the answers you're looking for.
At the heart of seamless healthcare are Wilmington Health providers who work together to provide the best quality of care to their patients.
To help them, Electronic Medical Records (EMR) were implemented almost 10 years ago. Through EMR, Wilmington Health ensures your entire healthcare team has access to your medical records.
Teamwork, along with EMR, has put Wilmington Health at the forefront of seamless healthcare for years.
Through Lean Process Improvement, Wilmington Health is continually examining its processes and finding ways to make them better. By taking a close look at each step of each process, they can cut waste to improve overall their operations and your care.
From patient wait times to billing processes to cost savings, each Lean initiative has measurable results. Testing new processes and measuring their results are vital to the success of any Lean program.
It's the only true way to find the best and most efficient way to provide the highest-quality healthcare.
Every Lean project starts with 5S:
Wilmington Health is learning all it can about healthcare's big problems, like COPD, diabetes, heart disease, and more.
Partnering with PMG Research of Wilmington, Wilmington Health physicians are not only staying on top of the latest research findings, they are active participants in finding and providing the best treatments available for chronic and acute conditions.
And they're doing it for you.
You can't improve the quality of your healthcare if there are no patients. That's why Wilmington Health takes patient satisfaction very seriously. They want to hear what you have to say about every aspect of your care.
Through focus groups and patient satisfaction surveys, they're learning about your care, your physicians, and the things that affect your health.
Thanks to you, Wilmington Health is creating a better patient experience.
According to 2011 data, patients rated Wilmington Health providers above the national average in areas like friendliness and helpfulness of staff and skills of the doctor.
Wilmington Health is a strong believer in sharing ideas. Whether it's with doctors here or at the Mayo Clinic and Cleveland Clinic, they're putting the best minds to work to provide you better healthcare.
Taking collaboration to the next level, they're using state-of-the-art data mining technology to improve patient care.
They can now find and share the treatments that have worked for Wilmington Health patients--like you.